Retail & Commerce

Keep the business behind the storefront connected.

Retail work crosses the shop floor, the website, the stockroom, and the customer record. Tellbyte helps investigate those handoffs and build the software, automation, and IT needed around the way your business operates.

• Inventory and sales: When the POS, commerce platform, and stock records disagree, teams need to know which record is authoritative and how a change reaches the other systems.
• Customers and orders: Customer systems should give the right people useful context without turning every order update, return, or follow-up into another manual handoff.
• Fulfillment and exceptions: Picking, packing, dispatch, and customer communication need a clear owner, including when an item is unavailable or an order needs review.

Technology capabilities in this environment

• Assess product-data tasks, customer follow-up, and fulfillment workflows for useful automation, with clear review points and exception handling.
• Connect inventory, POS, CRM, and commerce platforms. Build internal tools, customer-facing experiences, and reporting around agreed data ownership.
• Plan store networks, business hardware, backup, cameras, and access control. Define support responsibilities across sites and external vendors.

Assessment, planning, implementation and support

• Review inventory, order, and customer handoffs. Identify gaps and recommend a practical scope for the systems involved.
• Map the customer journey and operational workflow, agree record ownership, and plan interfaces, permissions, and integrations.
• Build or configure the agreed commerce, CRM, and integration work. Test representative orders, migration, exceptions, and launch steps.
• Agree maintenance, troubleshooting, updates, and improvements for the software, workflows, and store IT included in the engagement.

From an order to a reliable handoff

An illustrative retailer sells through a shop and an online platform while stock and customer updates are handled separately.

An assessment could establish the source of inventory truth, identify POS and commerce integration needs, and scope a shared order view with a review queue.

The acceptance plan would check stock updates, order status, returns, and failed transfers against representative scenarios before rollout.