Internal software for the way your team works.

Software project scope

• Process assessment
• Request handling
• Review queues
• Internal applications
• Acceptance checks
• Software support

An application around the job your team needs to do.

Explore three illustrative internal views. They show design possibilities, with fictional records and no connected business systems.

• Give the request an understandable route. Bring the information needed for a recurring request into one considered flow. Make its owner, missing context and next decision visible.
• Keep the decision and its context together. Design review around the person responsible. Present the source information, the proposed change and the cases that need investigation before any action is permitted.
• Build around one useful recurring job. Work through the interface and operating rules with the team. Agree the first release, test difficult cases and document responsibility for continued use.

A clearer way to work, with a boundary to evaluate.

The first release should serve a defined task. Work through the intended behavior with the people using it, including incomplete requests, interruptions and recovery.

• A recurring job and operating owner
• The information each decision needs
• Permission and human-review boundaries
• A tested release and useful handoff

Build for the operation, not only the screen.

• Assess the current work. Follow the requests, records and handoffs with the team. Identify where a clearer interface or process would be useful.
• Plan and implement the workflow. Keep source context and proposed actions understandable. Build the application, define user roles and include the operating owner in acceptance.
• Support continued use. Agree how the application is introduced, what happens when a task is interrupted and what software maintenance or improvements are included after handoff.

Agree the access, review and responsibility.

Define how the application fits the operation before connecting it to business records. Access, software maintenance and continued support follow the scope of the engagement.